Privacy
Policy

Introduction

At DA Agency LLC, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.
• Communication Data: includes your preferences for receiving marketing and project updates from us, including SMS text message consent.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide you our services and process your requests.
• To manage our relationship with you including notifying you about changes to our terms or privacy policy.
• To improve our website, services, and customer experiences.
• To communicate with you regarding our AI solutions and agency offerings via email, phone, and SMS text messages (with your consent).

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

SMS Messaging Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Our SMS program is strictly conversational. If you submit an inquiry on our website and check the optional SMS consent box, you agree to receive text messages from DA Agency only in reply to that inquiry — replies, questions, scheduling, and follow-ups about your project or request. We do not send marketing or promotional text messages. SMS consent is entirely voluntary and is never required to submit a form, use our services, create an account, or complete any transaction.

Message frequency varies depending on your engagement and active projects with us. Message and data rates may apply depending on your carrier plan.

• Opt-Out: You can cancel the SMS service at any time. Reply STOP to any message to unsubscribe. After you send STOP, we will send you an SMS message to confirm that you have been unsubscribed.
• Assistance: If you are experiencing issues with the messaging program, reply HELP for more assistance, or contact us directly at hello@daagencyllc.com or +1 725 223 0262.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Consent: Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

Meta Platform Data (Instagram & Facebook)

DA Agency LLC operates DAOS CRM, software our business customers use to manage their own customer relationships. A customer may choose to connect their Instagram or Facebook business account to DAOS CRM. When they do, we receive and process data from Meta's platforms strictly to deliver the features that customer has configured.

Our role. For this data we act as a service provider to the connected business. That business decides what is collected and why; we process it on their instructions. If you commented on or messaged a business's Instagram account and want to know how your information is used, that business is your first point of contact — though you may always contact us directly using the details below.

What we receive when an account is connected:

• Account Data: the connected account's ID, username, and the access token that authorizes the connection.
• Message Data: the contents and timestamps of direct messages exchanged between the connected business and people who message it, along with the platform-scoped user ID of the sender.
• Comment Data: the text and identifiers of comments left on the connected account's posts, used to detect keywords the business has configured.
• Content Data: posts the business publishes through DAOS CRM, and the identifiers returned for them.

How we use it, and what we never do with it:

• We use it only to operate the features the connected business has turned on — replying to messages, responding to configured comment keywords, recording the conversation in that business's CRM, and publishing content it has scheduled.
• We do not sell it, rent it, or share it with data brokers.
• We do not use it for advertising or ad targeting.
• We do not use it to build profiles beyond the customer record held by the connected business.
• We do not send unsolicited messages. Instagram permits a reply only after a person messages the business or comments on its posts, and we honor those limits.

Storage and retention. Access tokens are encrypted at rest. Message and comment data is stored in the connected business's CRM records and retained for as long as that business maintains its account with us, unless deletion is requested sooner.

Revoking access and deleting data. A connected business can disconnect its account at any time from within DAOS CRM, or revoke our access from Instagram under Settings → Apps and Websites. Disconnecting stops all further data collection immediately. To request deletion of data we already hold, see our Data Deletion page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: hello@daagencyllc.com
• Phone: +1 725 223 0262
• Business Address: 732 S 6th St Ste N, Las Vegas, NV 89101
• Website: https://www.daagencyllc.com